Accessibility

Accessibility statement

The company making the statement "Société nationale des Chemins de Fer Luxembourgeois" known as CFL is committed to making its website accessible, in accordance with the law of 28 May 2019 on the accessibility of websites and mobile applications of public sector bodies.

This accessibility statement applies to: CFL Multimodal.

What is digital accessibility?

Everyone should be able to easily use and consult the information on a website or an app, in particular people with disabilities and/or using assistive software or specialised equipment (blind, partially sighted or otherwise disabled people).

Accessibility features

Since 2025, CFL has been working on a gradual transformation of its digital products (websites and mobile applications) and is committed to a five-year period to achieve optimal AA compliance by integrating best practices in digital accessibility from the design stage.

On an annual basis, we will present here the developments of the site and the progress of its level of compliance.

Compliance status

This website is not compliant with the European standard EN 301 549 and the Web Accessibility Assessment Framework (RAWeb 1.1) that implements it.
The elements presented below are currently being improved.

Non-Accessible Content

This website does not yet meet the requirements of the European standard EN 301 549 and RAWeb 1.1.

Non-Conformities

  • The site does not provide efficient navigation via dedicated shortcuts,
  • It is not possible to fully use the site with a keyboard, as some components cannot be reached or operated,
  • Interactive elements accessible via the keyboard do not have sufficiently visible focus indicators,
  • Some interactive elements on the page do not have roles, states, or names that allow proper use with assistive technologies (such as screen readers for visually impaired users),
  • Some graphical and textual elements do not have sufficient contrast to be readable,
  • Some interactions handled by JavaScript are not compatible with assistive technologies,
  • Forms require rewriting to be correctly conveyed by assistive technologies.

About this accessibility statement

This statement was published on March 9, 2026.
The information contained in this statement is accurate and based on an effective assessment of this website's compliance with the requirements set out in RAWeb 1.1, carried out by CFL's internal services.

Feedback and contact details

If you notice a lack of accessibility, send us an email to qualite@cfl.lu, describe your problem and specify the page on which it occured.
We undertake to respond to you by email within the time limits set out in our public rail and road transport service contracts (i.e., within six working days).

In order to remedy the problem in a sustainable and reasonable manner, online correction of the accessibility issue will be preferred.

If this cannot be done, the requested information will be sent to you in an accessible format according to your wishes:

  • in writing in a document or email;
  • Verbally during an interview or by telephone on 2489 2489.

Enforcement procedure

Should the reply be unsatisfactory, you also have the possibility of informing the Information and Press Service, the body responsible for supervising accessibility, via its online complaint form, or the Ombudsman, the mediator of the Grand Duchy of Luxembourg.

In the event of any discrepancy between this version and the French version, the French version shall prevail.

This statement is based on the model set out in the Implementing Decision (EU) 2018/1523. This model is owned by the European Union and licensed under a Creative Commons Attribution 4.0 International.